Privacy Policy
Effective Date: 09/09/24
Welcome to Spiritbulb LTD. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will explain how we collect, use, share, and protect your information when you interact with our website, services, and products across various fields. It applies to all services provided by Spiritbulb LTD (“Spiritbulb,” “we,” “us,” “our”).
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information depending on how you interact with our services. This includes:
1.1 Personal Information
We may collect personally identifiable information (“Personal Information”) such as:
Name
Email address
Phone number
Payment information
Shipping address (if applicable)
This information is provided by you when you sign up, purchase a product or service, subscribe to our newsletter, or communicate with us.
1.2 Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information through cookies and similar technologies, including:
IP address
Browser type and version
Device information
Pages viewed
Time spent on our website
Referring/exit pages
This data helps us improve user experience and enhance the functionality of our website.
1.3 Third-Party Information
We may also receive information from third parties, such as business partners, advertising networks, analytics providers, and payment processors, to improve our services.
2. How We Use Your Information
Spiritbulb uses your information for the following purposes:
To provide and improve our services and products.
To process payments and deliver orders.
To communicate with you about your account, orders, or customer service inquiries.
To send you promotional content and marketing materials (with your consent).
To analyze trends and user behaviors to enhance our website and offerings.
To comply with legal obligations, enforce our terms, and protect our rights.
3. How We Share Your Information
We do not sell your Personal Information. However, we may share your information with third parties in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who help us operate our business, including payment processors, marketing services, data analysis tools, and shipping companies. These service providers are required to maintain confidentiality and only use your data for the services they provide to us.
3.2 Legal Compliance
We may disclose your Personal Information if required to do so by law or if we believe such action is necessary to:
Comply with a legal obligation.
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website.
For more information, please refer to our Cookie Policy (link to a detailed cookie policy, if applicable).
5. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:
Access: You have the right to request access to the personal data we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal data, subject to legal and contractual restrictions.
Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
Objection and Restriction: You may object to the processing of your personal data or request that we restrict its use.
Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at the information below.
7. Data Security
We take the security of your Personal Information seriously and use appropriate technical and organizational measures to protect it against unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Children’s Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect Personal Information from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete it as soon as possible. If you believe we have collected information from a child, please contact us at the details provided below.
9. International Data Transfers
Spiritbulb operates globally, and your information may be transferred to and stored in countries outside your own, including countries that may have different privacy laws. By using our services, you consent to the transfer of your information to these countries.
We take steps to ensure that any transferred data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised policy on our website or through other appropriate communication channels.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Spiritbulb LTD
Email: [email protected]
Website: https://www.spiritbulb.com
Phone: +254714530553
